Financial Ombudsman Service - 2021 Periodic Review Report

consumer or respondent business, the case is referred to an Ombudsman for a final decision. The final decision is legally binding on the respondent business if it is accepted by the consumer. As a public body, Ombudsman decisions may be judicially reviewed ... In this situationit may classify as a “mass claim”, as was the case with PPI ...

  Decision, Ombudsman