Why Customer Retention? - SCIBIS

Beatrix Gruber Why Customer Retention? 2 ”If we don’t take care of our customers, someone else will.” Unknown What is CR? Customer retention is a term which is very popular and widely used at the moment. Most successful companies are working with various different customer retention activities and methods. The fact is, that without customer

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An Approach to Increase Customer Retention and Loyalty …

Customer Retention is the activity that a selling organization undertakes in order to reduce customer defections. Successful customer retention starts with the first contact an organization has with a customer and continues throughout the entire lifetime of a …

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Building an Analytical Roadmap: A Real Life Example

Drive existing customer revenue growth 1 Share of wallet maximisation Basket size increase Cross-sell rate increase Identify right set of customers to acquire and target channel 3 Response rates by channel maximisation Customer lifetime value shift to top end Reduce cost of customer acquisition and retention 2 Attrition rate reduction

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Flexible working: the business case - CIPD

Flexible working: the business case 2 • For senior and managerial staff, flexible working arrangements are pivotal for being able to continue to work and develop as professionals,15 particularly if they become parents. • For entry-level employees, flexible working reduces job-life spillover which in turn