21 Notes FRONT OFFICE OPERATIONS

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TOURISMMODULE 6BFront OFFICE OPERATIONS 78Hospitality ManagementNotes21FRONT OFFICE OPERATIONSThe main function of any hotel is to sell rooms which contributes the maximumtowards revenue of the hotel . This job is mainly done at the reception counterwhich is also called the FRONT OFFICE . FRONT OFFICE Department is one of the mostimportant departments of any hotel because for a guest, it is the first point ofcontact with the hotel staff. It performs various functions such as reservation,registration, check-in, check-out etc. It takes care of all the requirements ofguests during their stay in the hotel . In this lesson, we will try to learn in detailabout the significant functions and the responsibilities of the FRONT studying this lesson, you will be able to:zexplain the basic concept of a FRONT OFFICE and its role;zclassify the room types and list their tariffs ;zdescribe the reservation process;zdescribe the sections of FRONT OFFICE andzhandle telephone, guest mails, messages, luggage and emergency FRONT OFFICE AND ITS ROLEAs you know that a hotel is a place where travellers can be given accommodationand food, provided that they are able to pay for it.

The term tariff basically means rate/charge and when it is applied to hotels, it means room rate. There are different types of room tariffs e.g. corporate rates, ... Hotel Sales & Marketing Executives include staff of the hotel that approaches various business Houses. They try to sell the services offered by the hotel.

  Hotel, Tariffs