ACTS System Management - ACE

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1AchievingCompetitiveExcellenceThe ACTS Operating SystemQuality Manager: Willis Huang2Non - Visible5-8 % of SalesVisible2-3 % of SalesHidden?The Cost of Poor Quality Iceberg Engineering Changes Recurring Service Bulletins Recurring Engineering Notices Extra Set-ups Long Cycle Times Non-Contractual Warranty Expediting Costs Late Delivery Charges Excess Inventory Supplier QualityLost CredibilityLost SalesWarranty, Scrap,Escapes, Rework,Repair, Extra InspectionLost Customer LoyaltyACE Fosters a Quality Mindset3Achieving Competitive Excellence to: provide products and services that are 100% defect-free. do work that adds value to the company. partner with customers and execute flawlessly, so they are delighted andkeep coming back. be a great place to work! Financial PerformanceQuality Processes & Products Employee FulfillmentCustomer FocusACE is the UTC operating System well adopted in ACTS 4What is an operating System ?... defines our daily Management has three elementsculture ( humanware )set of tools ( hardware )competencyAchieving Competitive Excellence has,a Culture;a set of Tools; andthe Competency to implement the culture and the tools in everything that we do.

13 Determine your greatest opportunity Map process and identify turnback points Apply an ACE Problem Solving Strategy to investigate and eliminate root cause

  Management, Turnback