Book Notes - Peace education

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1Book NotesforCrucial Conversations: Tools for Talking when Stakes are HighPatterson, Grenny, McMillan & Switzler 2002Notes compiled by Jim Force Enterprises purpose of these Notes is to provide an in-depth overview of the content of thisimportant book. Crucial Conversations can be purchased online from McGraw Hill or Chapters @ or Amazon@ .You are also invited to visit the Crucial Conversations website Chapter 1: What s a Crucial Conversation? And Who Cares?Crucial Conversation: A discussion between two or more people where (1) stakes arehigh, (2) opinions vary, and (3) emotions run strong (p. 3) and the outcome greatlyimpacts their Ways of handling crucial conversations:Avoid them and handle them them and handle them Reasons for handling crucial conversations poorly(1) Biology: high adrenaline, high blood flow to arms and legs (fight or flight), low bloodflow to brain.

3 Being right. Punishing others. Questions that return you to dialogue: What do I really want for myself? What do I really want for others? What do I …

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