Cascade Baseline Report v5-final

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Cascade Project: Baseline Report June 2010. Henriette Lundgren Marion Manton Cascade Project Evaluator Project Manager +44 (0) 7511 096672 +44 (0) 1865 280986. Bridget Lewis Nicola Warren Table of contents Goal, approach and structure ........................................ ........................................ ............ 3. 1 Focus area 1: Online assignment handling ........................................ ........................ 3. IT support time ........................................ ........................................ ................... 4. Administration handling time ........................................ ...................................... 5. Adoption 6. Service response 7. Customer 7. Ease of use.

Cascade Project: Baseline Report June 2010 Henriette Lundgren Cascade Project Evaluator henriette.lundgren@conted.ox.ac.uk +44 (0) 7511 096672

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