Chapter 10: Understanding and Managing Vendors

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Chapter 10Understanding and Managing VendorsVendors can be significant partners in your information technology (IT)project. They may create, deliver, install, maintain, or support critical com-ponents of your target state. That being the case, implicit in your relianceon the Vendors are one or more of the following: High-performance hardware, software, resources, or support On-time delivery Technical expertise Fast and thorough fault resolution Training Professional relations with your team, customers, and beneficiariesThis Chapter has been written to address these expectations. As great asthey are, they may be unrealistic. Having served on both sides of the fencein these relationships, it is my observation that vendor management froma project perspective is generally clumsy and haphazard.

Chapter 10 Understanding and Managing Vendors Vendors can be significant partners in your information technology (IT) project. They may create, deliver, install, maintain, or support critical com-

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