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CMS Manual System Department of Health & Human Services (DHHS)Pub. 100-16 Managed Care Centers for Medicare & Medicaid Services (CMS)Transmittal 22 Date: MAY 9, 2003 CHAPTERS REVISED SECTIONS NEW SECTIONS DELETED SECTIONS 13 10 - Appendix 1 - 7 Red italicized font identifies new material. This is an initial issuance, so there will be no red italicized font material. NEW/REVISED MATERIAL - EFFECTIVE DATE: May 9, 2003 Chapter 13, M+C Beneficiary Grievances, Organization Determinations and Appeals, this is the initial issuance of Chapter 13 of the Medicare Managed Care Manual . This chapter describes the requirements for handling of beneficiary grievances and appeals.

CMS Manual System Department of Health & Human Services (DHHS) Pub. 100-16 Managed Care Centers for Medicare & Medicaid Services (CMS) Transmittal 22 Date: MAY 9, 2003 CHAPTERS REVISED SECTIONS NEW SECTIONS DELETED SECTIONS

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