Conflict Resolution

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1 1994 Neil Katz &Kevin McNulty Conflict Resolution Introduction Conflict is a situation between at least two interdependent parties that is characterized by perceived differences and that the parties evaluate as negative. This often results in negative emotional states and behaviors intended to prevail. Conflict is an inevitable and all-pervasive element in our society and in the world. Although conflicts may end up in destruction and even death, conflicts may also result in increased effectiveness, enhanced relationships, and further goal attainment.

The focus of this document is on conflict resolution. A communication process for managing a conflict and negotiating a solution. Managing the conflict involves defusing any strong emotion involved in the conflict and enabling the disputing parties …

  Communication, Conflicts