Constraint Management - Goal Sys

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In 1995, the American Society for Quality began providing professional certification in quality Management the Certified Quality Manager (CQM) through closed-book testing on a pre-determined body of knowl- edge. That body of knowledge now includes the Theory of constraints (TOC). To aid prospective quality professionals in preparing for the CQM examina- tion, Quality America, Inc. (Phoenix, AZ) prepared a comprehensive book on the CQM body of knowledge called The Complete Guide to the CQM, written by Thomas Pyzdek and originally published in 1996. The following paper is a chapter in the updated 2000 edition of The CQM Guide. This paper is copyrighted material. Quality America, 2000. Reprinted with permission. Constraint Management by H.

©Quality America, Inc., 2000. All rights reserved. Reprinted with permission. 3 each activity. By the second half of the century, the focus had enlarged some-

  Management, Constraints, Constraint management