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1 2 Contents Amendments date ........................................ ........................................ ........................................ .......... 6 Glossary of terms ........................................ ........................................ ........................................ ............ 7 About the Guide of services of Federal Authority for Identity and Citizenship ...................................... 8 Federal Authority for Identity and Citizenship policy ........................................ ................................. 8 Guide of services ........................................ ........................................ ........................................ ............. 9 How to use the guide ........................................ ........................................ ........................................ .. 9 Characteristics of services .

7 Date Amendment official Amendment description 15 May 2017 Team of the Federal Authority for Identity and Citizenship Updating the customer service charter and

  Services