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Digital Banking Benchmark - Deloitte

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Deloitte Luxembourg Digital Banking BenchmarkImproving the Digital performance2 3Executive summary 4Quick overview of the performance and identified weaknesses of retail banks 6Constantly changing operating conditions 8Eight dimensions of the customer journey 10Web Banking 12Mobile Banking 22Example of a fully Digital bank 26Conclusion

possibility to open various types of accounts) and their improved design and ergonomics. In terms of mobile banking, leaders deliver a better performance regarding content and functionalities. On the other hand, national leaders deliver weak performances in terms of advisory and credit services, and still lack automated and deeply customized

  Types, Banking

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