Facilities Management Handbook
Facilities Management HANDBOOKThis page intentionally left blankFACILITIES Management HANDBOOKFOURTH EDITIONFRANK BOOTYAMSTERDAM BOSTON HEIDELBERG LONDON NEW YORK OXFORD PARIS SAN DIEGO SAN FRANCISCO SINGAPORE TOKYO Butterworth-Heinemann is an imprint of Elsevier The world of Facilities Management has changed dramatically over the past 20 years. From relatively humble beginnings, the role of Facilities manager now encompasses a wide range of complex and challenging roles, often across entire Elsevier Facilities Management Handbook gives a complete overview of these roles, demonstrating that Facilities managers really are the stewards of the built environment.
Towards a Safe Workplace 54 Preventing slips and trips 54 Equipment 55 Vehicles (other than motor vehicles ... Procurement 198 Private Investment and Partnership 201 ... Key Performance Indicators 267 A balanced scorecard 267 Client satisfaction 267 Building the Relationship 269
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