Key Performance Indicators for Knowledge …

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Key Performance Indicators for Knowledge Management in a Community of Practice COPYRIGHT 2002 METIS PERSONAL USE OF THIS MATERIAL IS PERMITTED. HOWEVER, PERMISSION TO REPRINT/REPUBLISH THIS MATERIAL FOR ADVERTISING OR PROMOTIONAL PURPOSES OR FOR CREATING NEW COLLECTIVE WORKS FOR RESALE OR REDISTRIBUTION TO SERVERS OR LISTS, OR TO REUSE ANY COPYRIGHTED COMPONENT OF THIS WORK IN OTHER WORKS MUST BE OBTAINED FROM OR VIA TELEMATICA INSTITUUT ( ). Colophon Date : Dec. 31st, 2002 Version : 2 Change : 1 Project reference : TI reference : TI/RS/2002/142 URL : [URL] Access permissions : [Access permissions] Status : [Status] Editor : [Editor] Company : Tilburg University Author(s) : Aldo de Moor, Martin Smits Synopsis: This report is the deliverable of work package 7 of the METIS project, focusing on how Knowledge management processes can be measured and guided in communities of practice, a basic organizational unit in Knowledge -intensive organizations.

M ETIS/D VII Table of Contents 1 Introduction 1 2 Case: FundPartners 3 2.1 The Activities of FundPartners 3 2.1.1 Fund development 3 2.1.2 E-Business Portal 4

  Performance, Indicator, Knowledge, Key performance indicators for knowledge