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A simple guide to improving servicesFirst steps towards quality improvement: Improving QualityNHSEIMPROVEMENT. PEOPLE. QUALITY. STAFF. LEAN. PATIENTS. PRODUCTIVITY. MAPPING. SOLUTIONS. PROCESSES. TOOLS. STRENGTH. SUPPORT. TEST. IMPLEMENT. SCOPE. INNOVATION. DELIVERY. DIAGNOSIS. EVALUATION. NHS. FRAMEWORK. IMPLEMENTATION. 1 - Improvement modelsChapter 2 - Defining the change idea and developing aimsChapter 3 - Managing a successful project Chapter 4 - Levers and drivers framing the work for a wider audienceChapter 5 - Getting the right people involvedChapter 6 - Involving patients and carers in service redesignChapter 7 - Communicating the right things to the right peopleChapter 8 -Improvement tool: Process mappingChapter 9 - Improvement tool: Plan, do, study, act cycles Chapter 10 - Measuring your effortsChapter 11 - Improvement tool: Using statistical process control charts Chapter 12 - Human dimensions of changeChapter 13 - Sharing your successAcknowledgements 4681114161822242830343740442/3F I R S T S T E P S T O WA R D S Q U A L I T Y I M P R O V E M E N T.

steps. INTRODUCTION FIRST STEPS TOWARDS QUALITY IMPROVEMENT: A SIMPLE GUIDE TO IMPROVING SERVICES If you are involved at any level in improving health or social care, this resource will provide the information you need for your first steps towards making quality improvements, giving your improvement project the best possible chance of success.

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