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A simple guide to improving servicesFirst steps towards quality improvement: Improving QualityNHSEIMPROVEMENT. PEOPLE. QUALITY. STAFF. LEAN. PATIENTS. PRODUCTIVITY. MAPPING. SOLUTIONS. PROCESSES. TOOLS. STRENGTH. SUPPORT. TEST. IMPLEMENT. SCOPE. INNOVATION. DELIVERY. DIAGNOSIS. EVALUATION. NHS. FRAMEWORK. IMPLEMENTATION. 1 - Improvement modelsChapter 2 - Defining the change idea and developing aimsChapter 3 - Managing a successful project Chapter 4 - Levers and drivers framing the work for a wider audienceChapter 5 - Getting the right people involvedChapter 6 - Involving patients and carers in service redesignChapter 7 - Communicating the right things to the right peopleChapter 8 -Improvement tool: Process mappingChapter 9 - Improvement tool: plan , do, study , act cycles Chapter 10 - Mea

measures potential solutions using a plan, do, study, act (PDSA) cycle (chapter 9), implements the best solution and introduces standard work and mistake proofing for a quality sustainable process. The final phase is evaluation where achievements are celebrated, learning and principles are captured and the improvement becomes the norm.

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