PERFORMANCE BENCHMARKING IN THE PUBLIC …

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1PERFORMANCE BENCHMARKING IN THE PUBLIC SECTOR:THE UNITED KINGDOM EXPERIENCEby Jeremy Cowper and Dr. Martin SamuelsNext Steps Team, Office of PUBLIC ServicesCabinet Office, United KingdomIntroductionThere has been significant reform of the PUBLIC sector in the UK since 1979. A wide range ofinitiatives has affected every area of activity, including central government, the National Health Serviceand local government. A common feature of these initiatives is the drive to improve value for the more important individual initiatives have been the creation of Next Steps Agenciesto undertake many of the executive functions of central government, market testing and compulsorycompetitive tendering of many operational functions

1 PERFORMANCE BENCHMARKING IN THE PUBLIC SECTOR: THE UNITED KINGDOM EXPERIENCE by Jeremy Cowper and Dr. Martin Samuels Next Steps Team, Office of Public Services

  Performance, Public, Benchmarking, Performance benchmarking in the public