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NFPA 12212016 EditionPending ChangesNFPA Standard ( )Emergency Call ProcessingCall Processing Time (P2+P3=Call Answer to Dispatch) 2013 Version (current edition) 80% within 60 seconds 95% within 106 seconds 2016 Version (next edition; currently in revision cycle) 90% within 64 seconds (change) 95% within 106 seconds (remains the same)CHANGEMeasuring NFPA : Includes Fire based classifications only (does not include Medical calls, Hazmat, or Technical Rescue)January Data 80% within 60 seconds 95% within 106 seconds80%/60 sec(P2/P3)FIRE CALLS95%/106 sec(P2/P3)FIRE CALLSConsolidated Dispatch System Dispatch Center Dispatch Center Dispatch Center of the Standard RevisionCriteria: Remains the same Includes Fire based classifications only (does not include Medical calls, Hazmat, or Technical Rescue)January Data calculated For both standard versions80% within 60 seconds changes to 90% within 64 seconds 80%/60 sec(P2/P3)FIRE CALLS90%/64 sec(P2/P3)FIRE CALLSPercent ChangeConsolidated Dispatch System +Consolidated Dispatch Center +Consolidated Dispatch Center +Consolidated Dispatch Center +Emergency Call Processing Timeline Time line were primary PSAP is Communications Center2013 Version2016 VersionUpdated Standard 90% within 90 seconds 99% within 120 seconds Standard includes the following requiring emergency medical dispatch questioning and pre-arrival m

• NFPA Chapter 3- Definitions: Emergency Alarm Processing/ Dispatching - • 2013 Version (3.3.34) - A process by which an alarm answered at the communications center is

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