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Practical Guide to Cloud Service Agreements

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Practical Guide to Cloud Service Agreements Version April, 2015 Copyright 2015 Cloud Standards Customer Council Page 2 Contents Acknowledgements ........................................ ........................................ ........................................ ............... 3 Revisions ........................................ ........................................ ........................................ ............................... 3 Introduction ........................................ ........................................ ........................................ .......................... 4 The Current CSA Landscape ........................................ ........................................ ........................................ .. 4 Guide for Evaluating Cloud Service Agreements .

• Terminology changes have been made; specifically, the term service level agreement (SLA) has been replaced by cloud service agreement (CSA) to reference the broad agreement that is established between cloud customers and providers. The term SLA is now used to reference that part of the broader CSA that deals specifically with service levels.

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