Process Mapping in Practice - MicroSave

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MicroSave Market-led solutions for financial services Offices across Asia, Africa and Latin America Process Mapping in Practice Henry Sempangi, David Cracknell, Madhurantika Moulick and Hermann Messan March 2005 MicroSave Market-led solutions for financial services Acronyms used in this report DQA Domicile Quick Account Tanzania Postal Bank s savings product FINCA Foundation for International Community Assistance KPOSB Kenya Post Office Savings Bank MFI Microfinance Institution TPB Tanzania Postal Bank UMU Uganda Microfinance Union Please Provide Feedback to MicroSave This report summarises lessons learned from MicroSave s work with its Action Research Programme on Process Mapping .

www.MicroSave.net . info@MicroSave.net Process Mapping in Practice. Henry Sempangi, David Cracknell, Madhurantika Moulick and Hermann Messan . March 2005

  Mapping