Quick Reference Guide for US Travel Agents - …
lufthansa German Airlines Page 1 of 10 Last updated: 11/9/2012 Quick Reference Guide for US Travel Agents Agent Debit Memo (ADM) Policy of lufthansa German Airlines lufthansa reserves the right to amend and/or to adapt and/or to delete rules and fees described in this document. lufthansa German Airlines Page 2 of 10 Last updated: 11/9/2012 List of Content General Information regarding lufthansa s ADM policy_________________________________ 3 ADM types issued by lufthansa and tips & helpful hints how to avoid them:________________ 4 Fare violations______________________________ ___________________________________ 4 Commission violations______________________________ ____________________________ 4 Service Fees, Surcharges and Taxes___________________________________ ___________ 4 Refund violations______________________________ _________________________________ 5 Exchange violations______________________________ ______________________________ 5 Uncollected change fees______________________________
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