Software Maintenance & Support Program Guide

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& SUPPORTSoftware MaintenancePROGRAM GUIDETable of contentsSOFTWARE Maintenance & Support OPTIONS Perpetual Software with Maintenance contracts3 Subscription Software contracts3 Software Maintenance & Support contract options3 Software Maintenance & Support contract entitlements defined4 How to purchase a perpetual Software with Maintenance or subscription contract4 How to access Software updates4 How to access the online Support center (Knowledgebase)4 How to contact technical Support engineers5WELCOME TO Software Support DELIVERABLES5PRICINGTechConnectSM renewal pricing for perpetual with Maintenance upgrades 6 Contract proration for existing techconnect customers 6 Pricing for Toolkit Software Maintenance & Support 6 PartnerSupport and techconnect system Support differences 6 How to handle current Support customers who pu

TechConnect renewal pricing for perpetual with maintenance upgrades For all new Perpetual licenses purchased through the software portal, that have first year maintenance embedded with the license, a renewal fee will be included in the TechConnect site contract at the time of renewal. This will include any new purchases of FactoryTalk® Studio ...

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