THE IT MANAGED SERVICES TRANSITION PROCESS
THE IT MANAGED SERVICES TRANSITION PROCESSCharles WeeksAdvisory Delivery SpecialistDell Sharing Article 2018 Dell Inc. or its subsidiaries. 2018 Dell EMC Proven Professional Knowledge Sharing 2 Table of Contents Introduction ........................................ ........................................ ........................................ .......................... 3 The 3 Phases of an IT MS TRANSITION ........................................ ........................................ ............................. 3 Discovery Phase ........................................ ........................................ ........................................ ................ 3 Access to the Environment.
The process should be started as soon as possible. First, the team must have a physical or virtual method of contacting the account’s environment. This is accomplished by either providing physical equipment (laptops) or virtual access (Citrix, jump box) to the team. The team will also need accounts for managing business as usual (BAU) operations.
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