Understanding Client Needs: A Consultative Approach for ...

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A Consultative Approach for project Managers Copyright 2011 Knowledge Century Limited 1 Understanding Client needs : A Consultative Approach for project ManagersUnderstanding Client needs : A Consultative Approach for project ManagersUnderstanding Client needs : A Consultative Approach for project ManagersUnderstanding Client needs : A Consultative Approach for project Managers Objective : It is always difficult to unhidden customer s needs and develop tailor-made solution. In projects, project managers have no extra time and resources to correct mistakes or address additional requests especially toward the end of projects. One-stop User Study is the ideal model of defining needs . Understanding Client needs is a one-day course designed for project managers to strengthen their related knowledge and skills to collect requirements in ever changing customer environment.

A Consultative Approach for Project Managers Copyright © 2011 Knowledge Century Limited 2 Key Topics : 1. Services Industry Review

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