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Measuring Postal e-services development . A global perspectiveVersion by the Universal Postal Union (UPU) Berne, Switzerland Printed in Switzerland by the printing services of the International Bureau of the UPU Copyright 2015 Universal Postal Union All rights reserved Except as otherwise indicated, the copyright in this publication is owned by the Universal Postal Union . Reproduction is authorized for noncom-mercial purposes, subject to proper acknowledge-ment of the source. This authorization does not extend to any material identified in this publica-tion as being the copyright of a third party.

6 Since its inception in 2012, the conceptual framework of the UPU postal e-services survey has adopted a holistic view of postal e-services development resting …

  Development