Cambridge TECHNICALS LEVEL 3 BUSINESS - OCR
Unit 4 Customers and communicationDELIVERY GUIDEVersion 1Cambridge TECHNICALS LEVEL TECHNICALS IN BUSINESSLEVEL 3 UNIT 42CONTENTSIntroduction 3Related Activities 4Key Terms 5Misconceptions 7Suggested Activities: Learning Outcome (LO1) 9 Learning Outcome (LO2) 14 Learning Outcome (LO3) 19 Learning Outcome (LO4) 25 Learning Outcome (LO5) 30CAMBRIDGE TECHNICALS IN BUSINESSLEVEL 3 UNIT 433INTRODUCTIONThis Delivery Guide has been developed to provide practitioners with a variety of creative and practical ideas to support the delivery of this qualification. The Guide is a collection of lesson ideas with associated activities, which you may find helpful as you plan your lessons.
CAMBRIDGE TECHNICALS IN BUSINESS LEVEL 3 UNIT 4 3 INTRODUCTION This Delivery Guide has been developed to provide practitioners with a variety of creative and practical ideas to support the delivery of this qualification.
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