ITIL® 2011 Training Guide - itSM Solutions, LLC

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2011 Rick Lemieux Managing Partner (401) 764-0720 itil 2011 Training Guide Contents Introduction ........................................ ........................................ ........................................ .......................... 4 itil Defined ........................................ ........................................ ........................................ ........................... 4 Service Operation (SO) ........................................ ........................................ ........................................ ...... 4 Service Transition (ST).

involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement. ITIL 2011 The most current release of the library is titled ITIL 2011. It was released to the market on July 29th, 2011. The 2011 edition provides the following updates to ITIL …

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