Research Article Factors that affect Employees Job ...

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IBIMA Publishing Journal of Human Resources Management Research Vol. 2019 (2019), Article ID 354277, 23 pages, ISSN : 2166-0018 DOI: ______________ Cite this Article as: Mohammd Abuhashesh, Rand Al-Dmour and Ra ed Masa deh (2019)," Factors that affect Employees Job Satisfaction and performance to Increase Customers Satisfactions", Journal of Human Resources Management Research , Vol. 2019 (2019), Article ID 354277, DOI: Research Article Factors that affect Employees Job Satisfaction and performance to Increase Customers Satisfactions Mohammd Abuhashesh1, Rand Al-Dmour2 and Ra ed Masa deh3 1E- Marketing and social Media Department, Princess Sumaya University for Technology (PSUT), Amman, Jordan 2,3Management Information Systems, School of Business, the University of Jordan, School of Business Correspondence should be addressed to: Ra ed Masa deh; Received date: 28 September 2018; Accepted date: 14 February 2019; Published date: 12April 2019 Copyright 2019.

therefore, performance. This study will potentially assist human resources departments and top management in Jordanian industry to focus their efforts on the factors that most influence employee satisfaction which directly affect job retention and employee turnover. By studying the factors of wages, organizational

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