THIRTEEN PROBLEM-SOLVING MODELS - University of …

Over the years, the Kepner-Tregoe model (usually referred to as K-T) has evolved somewhat and the current version now looks something like the diagram shown below. As the diagram shows, the process attempts to answer four basic questions: 1. What is going on? 2. Why did it happen? 3. What should we do? 4. What lies ahead?

  Kepner, Tregoe