Example: air traffic controller
Service quality and customer
Found 2 free book(s)PERCEIVED VALUE, SERVICE QUALITY, …
www.sjm06.commodel. These findings were found to be consistent with the research hypotheses that customer perceived value and service quality are positively related to customer loyalty.
Measuring Customer Satisfaction with Service …
www.hrmars.comInternational Journal of Academic Research in Business and Social Sciences October 2011, Vol. 1, No. 3 ISSN: 2222-6990 232 www.hrmars.com/journals