Example: bankruptcy
The Voice Of The Customer Voc Project
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d1wl9nui6miy8.cloudfront.netwell-known quality approaches such as total quality management (TQM), Six Sigma, voice of the customer (VOC), and failure mode and effects analysis (FMEA) design reviews. Modern quality management and project management are complementary, they both emphasize customer satisfaction. Quality leads to customer satisfaction.
Elaboration d’un Plan Qualité Projet structuré pour ...
www.utc.frThe project quality plan is the equivalent to the project of what the quality manual is to the quality management system of the company. Its aim is to describe the project quality objectives, the standards ... VoC: Voice of Customer ou Voix du Client, est l’expression des attentes du client 3. Documents de référence : ISO 10005:2005 ...