Example: bankruptcy
Vulnerable Consumers Policy
Found 2 free book(s)GC19/3: Guidance for firms on the fair treatment of ...
www.fca.org.ukBut if it does, the impact on vulnerable consumers is likely to be greater than for other consumers. 1.2 Since announcing that we intended to produce guidance for firms we regulate on the treatment of vulnerable consumers, we have engaged extensively with stakeholders on the issue of vulnerable consumers in financial services. Our supervisory work
Consumer Vulnerability - FCA
www.fca.org.ukengage with consumers. The FCA’s research To reach a broader understanding of the role of vulnerability in consumers’ interactions with financial services, the FCA commissioned research amongst a range of consumers in potentially vulnerable circumstances (Rowe, Holland, Hann, & Brown, 2015 – this is referenced throughout this