1 Supported Employment: A Customer-Driven Approach

11 Supported Employment: A Customer-Driven ApproachA relatively short time ago, there was a pervasive perception that individuals with significantdisabilities were incapable of competitive employment . The predominant philosophy during thisperiod suggested that individuals with significant disabilities needed to be fixed , cured , prevocationally trained , or habilitated before they could have a legitimate work life. Over thepast 15 years, this perception has been drastically altered. Supported employment has played a majorrole in changing these of the greatest strengths of Supported employment is the sheer simplicity of its concept:to assist persons with severe or significant disabilities in obtaining and maintaining communityintegrated competitive employment through specifically planned supports. The philosophy completelyturns the old service delivery paradigm aside and puts the focus on the consumer or customer of theservice. Yet, the field has been fraught with confusion, even from the very early years of supportedemployment.

4 The 1980's ended with a new array of vocational services for persons with significant disabilities. Essentially, the old practices of the 1970's continued while the new rehabilitation model

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  Rehabilitation, Supported, Customer, Approach, Employment, Driven, Supported employment, A customer driven approach

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