Transcription of 11 Managing Conflict and Negotiation
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11 Managing Conflict and Negotiation
336 Part III: Group and Team Processes11 LEARNINGOUTCOMESA fter studying the material in this chapter, you will be able to:1. Define Conflict and its consequences2. Demonstrate an understanding of the types and levels of conflict3. Explain the role of culture in conflict4. Analyze various sources of conflict5. Apply the appropriate methods to manage conflict6. Apply the appropriate methods to prevent and reduce conflict7. Demonstrate knowledge of the Negotiation process and the key approaches to negotiation8. Identify non-effective Negotiation strategies and their causes9. Evaluate the consequences of conflictManaging Conflict and NegotiationConflict at Yahoo What happens when a successful 37-year-old working mom and CEO bans flexible work for her employees? Aside from many disgruntled employees, she becomes the center of national controversy about women in the This is what happened to Marissa Mayer, CEO of Yahoo!
occasion, latent conflict may explode into sheer nastiness. Similarly, negotiating with oth - ers to reach or deal or to resolve conflict is also part of all relationships inside and outside organizations. You may experience conflict with a friend, a classmate, a coworker, a super - visor, or a subordinate.
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