Transcription of 11 – Utilization Management, Case Management, and ...
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11 – Utilization Management, Case Management, and ...
Blues Provider Reference Manual 11 Utilization / case /Condition management 2018 BCBSNM 11-1 11 utilization management , case management , and Condition & Lifestyle management Overview Introduction The BCBSNM Utilization management (UM), case management (CM), and Condition & Lifestyle management (DM) programs are structured to evaluate, promote, and coordinate quality and cost-effective services. The UM, CM, and DM staff are responsible for assisting members with medically related services. A Medical Director is involved in implementing BCBSNM s UM program and oversees medical necessity decisions and medical reviews. Benefits are determined based on the member s benefit plan as described in the member s summary of benefits.
Members calling the 24/7 Nurseline can speak directly with a registered nurse who can help them identify their health care concerns and options in a matter of minutes.
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