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Quality Management, and Davis 2010 Pearson Higher Education, Upper Saddle River, NJ 07458. All Rights Managementfor Organizational ExcellenceLecture/Presentation NotesQuality Management, and Davis 2010 Pearson Higher Education, Upper Saddle River, NJ 07458. All Rights :Dr. David L. Goetsch and Stanley DavisBased on the book Quality Management for Organizational Excellence (Sixth Edition)What is Quality?The Total Quality Approach DefinedTwo Views of QualityMAJOR TOPICS3 Quality Management, and Davis 2010 Pearson Higher Education, Upper Saddle River, NJ 07458. All Rights Elements of Total QualityTotal Quality PioneersKeys to Total Quality SuccessThe Future of Quality Management in 21stCenturyFred smith: performance to the standard expected by the customerBoeing:providing our customer with product and service that consistently meet thier needs and expectationsQualityRobbins et al.
The Total Quality Approach Defined Total quality is an approach to doing business that attempts to maximize an organization’s competitiveness
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