Transcription of 2017 ASPECT CONSUMER EXPERIENCE INDEX
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2017 ASPECT CONSUMER EXPERIENCE INDEX
2016 ASPECT Software, Inc. All rights reserved2017 ASPECT CONSUMER EXPERIENCE SurveyA national study of 1,000 American consumers to investigate the attitudes, preferences and behaviors regarding customer touchpoints and engagement within the specific context of self-service, customized or personalized service and the hot topics of messaging, virtual assistants and surveys asking some of the same questions in the same period were conducted by ASPECT in Germany, Spain and in the January 23, 20182017 ASPECT CONSUMER EXPERIENCE INDEX 2018 ASPECT Software, Inc.
3 CONTACT WITH CUSTOMER SERVICE IN DECLINE 71 % 2015 2016 2017 66 % 64 Have you contacted customer service (by phone, online, live chat, text, etc.) for ANY
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