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2020 Environmental Social & Governance Report - JPMorgan …

Environmental Social & Governance Report2020 Table of ContentsIntroduction 3 Message from Our Chairman & CEO 3 Our Approach to ESG 4 How We Do Business 9 Governance 10 Risk Management 14 Human Capital 19 Customer Service 25 Operational Sustainability 28 How We Put Our Business to Work for Our Stakeholders 33 Driving an Inclusive Recovery 34 Building Careers and Skills 35 Fueling Business Growth and Entrepreneurship 38 Strengthening Financial Health and Wealth Creation 41 Catalyzing Community Development 43 Accelerating Climate and Sustainability Solutions 47 Resources and Endnotes 5822020 Environmental , Social & Governance ReportMessage from Our Chairman & CEOThis past year has brought tremendous personal loss, economic hardship and a host of

JPMorgan Chase & Co. is a leading financial services company and has operations worldwide with assets of $3.4 trillion as of Dec. 31, 2020. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing and asset management.

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