Transcription of 2021 EUROPEAN E-COMMERCE REPORT
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2021 EUROPEAN E-COMMERCE REPORT
LIGHT VERSION2021 EUROPEANE-COMMERCEREPORTE xecuted by:LIGHT VERSIONLIGHT VERSIONEUROPE E-COMMERCE REPORT 2021 INTRODUCTION2A WORD FROM ECOMMERCE EUROPELuca CassettiSecretary GeneralAs the EUROPEAN association representing the digital commerce sector in Europe, Ecommerce Europe would like to thank the Centre for Market Insights of the Amsterdam University of Applied Sciences for preparing this REPORT . This year s REPORT covers a very special year, undeniably marked by the outbreak of the COVID-19 pandemic. Unlike ever before, the E-COMMERCE sector played an extraordinary role in society, safely providing consumers access to goods in times that severe restrictions were in place to protect people s health.
the lockdown measures, also a great loss in the tourism and events sector. These developments are reflected in this year’s findings, which show that with a turnover growth rate of 10%, e-commerce in Europe still grew significantly, but slightly less than in 2019, when it was 14%. Growth rates are forecasted to
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