Transcription of 2021 SERVE 360 REPORT
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Environmental, Social, and Governance Progress at Marriott International SERVE 360 REPORT2021 Sheraton Grand Chicago (Chicago, Illinois, United States)ESG PROGRESS AT MARRIOTT INTERNATIONAL 2 About This REPORT This REPORT reflects information and performance data for fiscal year 2020 unless otherwise indicated. Due to the impacts of COVID-19 on the travel industry and Marriott International, Inc. ( Marriott ), we experienced a sharp decline in hotel occupancy, which is reflected in our economic, social impact, and environmental performance and progress against our SERVE 360 Goals. In this REPORT , we have incorporated data and information from our full portfolio of owned, leased, managed, and franchised hotels, unless otherwise indicated.
midst of this global crisis, a long overdue conversation on racism surfaced in the United States and reverberated around the world. Arne Sorenson, our ... Arne’s presence continues to be felt across Marriott, and our Serve 360 platform is a . direct reflection of the culture that he advanced during his tenure as Chief .
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