4Change Energy

4 Change Energy 4 Change Energy , REP #10041 YRAC VERSION YRACEN04302012 Page 1 of 6 YOUR RIGHTS AS A CUSTOMER This document summarizes Your Rights as a Customer ( YRAC ) and is based on customer protection rules adopted by the Public Utility Commission of Texas ( PUCT ). You may view these rules at These rules apply to all retail electric providers ( REPs ). For your convenience, contact information is located at the end of this document. Obtaining Service Unauthorized Change of Service Provider or Slamming A REP must obtain your verifiable authorization before switching your electric service.

4Change Energy 4Change ENERGY, REP #10041 YRAC VERSION YRACEN04302012 Page 2 of 6 unauthorized charge within 15 days after the date the unauthorized charge is removed from your bill. Your REP will not re-bill you for any charges determined to be unauthorized.

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