Transcription of 6.1 Change Management Process Purpose / Objective
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6.1 Change Management Process Purpose / Objective
University of Alaska Office of Information Technology Change Management Process Purpose / Objective The Purpose of the Change Management Process is to control the lifecycle of all changes, enabling beneficial changes to be made with minimum disruption to IT services. The objectives of the Change Management Process are to: Respond to the customer's changing business requirements while maximizing value and reducing incidents, disruption and re-work Respond to the business and IT Requests for Change that will align the services with the business needs Ensure that changes are recorded and evaluated, and that authorized changes are prioritized, planned, tested, implemented, documented and reviewed in a controlled manner Ensure that changes to configuration items are recorded in the Configuration Management System Optimize overall business risk o It is often correct to minimize business risk.
University of Alaska Office of Information Technology PinkSCAN Assessment Report Page 33 of 74 ©Pink Elephant Inc., 2012. Contents are protected by copyright and cannot be reproduced in any manner.
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