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A Definition of Proactive Problem Management - …
A Definition of Proactive Problem Management A paper describing how Problem Management can prevent service impacting issues An itSMF UK White Paper, January 2013 Copyright 2013, itSMF UK A Definition of Proactive Problem Management 2 Copyright 2013, itSMF UK CONTENTS Executive Summary .. 4 Introduction .. 5 Purpose of this 5 Objective of this Paper .. 5 Method .. 5 General Description .. 6 Objective of Proactive Problem Management .. 7 Reactive Problem Management .. 7 Proactive Detection .. 8 Trend Analysis .. 8 Problem Prevention .. 13 Retrofitting Fixes .. 13 Resource 13 Risk Register Monitoring .. 14 Project Issues Log .. 14 Vendor-driven Proactive Notification .. 14 Pre-Emptive Action .. 15 First-Fault Diagnosis .. 15 Inhibitors .. 16 Incoming Data Quality .. 16 Incident and Problem Management Maturity .. 18 Hero Culture .. 19 A Definition of Proactive Problem Management 3 Copyright 2013, itSMF UK Appendix A - Implementation.
A Definition of Proactive Problem Management © Copyright 2013, itSMF UK
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