Transcription of A Handbook for Measuring Employee Performance …
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A Handbook for Measuring Employee Performance …
U nited States O ffice of Personnel M anagement A Handbook for Measuring Employee Performance MARCH 2017. table of contents FOREWORD .. 2. CHAPTER 1. contents Performance management : BACKGROUND. AND CONTEXT .. 4. Employee Performance Plans .. 7. CHAPTER 2. DISTINGUISHING ACTIVITIES. FROM ACCOMPLISHMENTS .. 12. The Beekeepers and Their Bees .. 12. Using Balanced Measures .. Categories of Work .. 17. 18. CHAPTER 3. DEVELOPING Employee Performance PLANS .. 20. Step 1: Look at the Overall Picture .. 25. Step 2: Determine Work Unit Accomplishments .. 28. Method A: Goal Cascading Method .. 29. Method B: Customer-Focused Method .. 32. Method C: Work Flow Charting Method .. 35. Step 3: Determine Individual Accomplishments That Support Work Unit Goals .. 39. Step 4: Convert Expected Accomplishments Into Performance Elements, Indicating Type and Priority .. 43. Step 5: Determine Work Unit and Individual Measures.
chapter 1 . PERFORMANCE MANAGEMENT: BACKGROUND AND CONTEXT . chapter 1 . R . emember the story about the naive student in his first English literature course who was worried because he didn’ t know what
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