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A Handbook for Measuring Employee Performance

MARCH 2017A Handbook for Measuring Employee PerformanceUnited StateS Office Of PerSOnnel ManageMent table of contents FOREWORD.. 2 CHAPTER 1 Performance MANAGEMENT: BACKGROUND AND CONTEXT .. 4 Employee Performance Plans .. 7 CHAPTER 2 DISTINGUISHING ACTIVITIES FROM ACCOMPLISHMENTS.. 12 The Beekeepers and Their Bees .. 12 Using Balanced Measures .. 17 Categories of Work .. 18 CHAPTER 3 DEVELOPING Employee Performance PLANS .. 20 Step 1: Look at the Overall Picture .. 25 Step 2: Determine Work Unit Accomplishments .. 28 Method A: Goal Cascading Method .. 29 Method B: Customer-Focused Method.. 32 Method C: Work Flow Charting Method .. 35 Step 3: Determine Individual Accomplishments That Support Work Unit Goals.

Monitoring well means consistently measuring performance and providing ongoing feedback to employees and work groups on their progress ... such as the introduction of new technology . Carrying out the processes of performance management provides an excellent opportunity for supervisors and employees to identify developmental needs. While

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