Transcription of A managed services agreement template based on an actual ...
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A managed services agreement template based on an actual ...
1A managed services agreement template based on an actual , signed agreement and tips on how to pull it all together2As an MSP leader, you have a lot on your you re working hard on your first managed services agreement , or you re ready to refresh the agreement you have in place, it s hard to know exactly what to cover in a ve been in your shoes. As former MSP owners, we worked hard to craft an agreement that summarized the responsibilities of both parties, and outlined the services we would provide. But just as important was using our contract as a means of helping our business reach its full growth potential. The exciting news is that we re taking the guesswork out of agreements for you, because in the pages that follow you ll find a template based on the exact contract that we used in our MSP.
time and an enhanced end user experience. The COMPANY NAME Service Diamond, shown below, is the basis of the support process. More details regarding Service Level Targets can be found in Appendix A. [Insert Figure of your Support Model] Support: The Support team is the end user’s interface for all services issues, tickets, change management, etc.
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