Transcription of A study on tolerable waiting time: how long are …
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1 a study on tolerable waiting time : how long are Web users willing to wait? Citation: Nah, F. (2004), a study on tolerable waiting time : how long are Web users willing to wait? Behaviour & Information Technology, forthcoming Fiona Fui-Hoon Nah College of Business Administration University of Nebraska-Lincoln Lincoln, Nebraska 68588-0491 USA Tel: (402) 472-6060 Fax: (402) 472-5855 Email: Abstract Web users often face a long waiting time for downloading Web pages. Although various technologies and techniques have been implemented to alleviate the situation and to comfort the impatient users, little research has been done to assess what constitutes an acceptable and tolerable waiting time for Web users. This research reviews the literature on computer response time and users waiting time for download of Web pages, and assesses Web users tolerable waiting time in information retrieval.
1 A study on tolerable waiting time: how long are Web users willing to wait? Citation: Nah, F. (2004), A study on tolerable waiting time: how long are Web users willing to
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