ACTS System Management - ACE

1 AchievingCompetitiveExcellenceThe ACTS Operating SystemQuality Manager: Willis Huang2 Non - Visible5-8 % of SalesVisible2-3 % of SalesHidden?The Cost of Poor Quality Iceberg Engineering Changes Recurring Service Bulletins Recurring Engineering Notices Extra Set-ups Long Cycle Times Non-Contractual Warranty Expediting Costs Late Delivery Charges Excess Inventory Supplier QualityLost CredibilityLost SalesWarranty, Scrap,Escapes, Rework,Repair, Extra InspectionLost Customer LoyaltyACE Fosters a Quality Mindset3 Achieving Competitive Excellence to: provide products and services that are 100% defect-free. do work that adds value to the company. partner with customers and execute flawlessly, so they are delighted andkeep coming back. be a great place to work! Financial PerformanceQuality Processes & Products Employee FulfillmentCustomer FocusACE is the UTC operating System well adopted in ACTS 4 What is an operating System ?

7 ACE – The Hardware Process Improvement and Waste Elimination New 5S (visual workplace) + Safety (6S) Value Stream Management Process Control & Certification

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