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Adaptive Leadership

By: Jeffrey Chua, Martin Reeves, Michael Shanahan, andRoselinde TorresThis article is printed with permission from The Boston Consulting Group BCG | Copyright and all intellectual property are reserved for The Boston Consulting Group BCGHR ECHO38 Adaptive Leadership A Critical Capabilityfor the Public SectorWe commonly think of leaders as strong personalities who have a vision and set the course for the organizations they lead. But leaders increasingly find this view lacking. In his essay The Globally Integrated Enterprise ( ), Sam Palmisano, Chairman of IBM, explained Hierarchical, command-and-control approaches simply do not work anymore.

compliance rather than results. The adaptive leader sets priorities and objectives and makes managers and frontline workers responsible and accountable for achieving those desired outcomes. In the education sector, for example, some of the strongest-performing school systems handed responsibility for the performance of individual

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