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AESD’s Quality and Communications Commitment The Army ...

The Army Enterprise Service Desk Tel: The Service Desk mission is to provide a strategic cen-tral point of contact between the Army IT users and the Army IT services being provided. A typical service desk manages incidents and service requests and handles Communications with the users. The US Army Cyber Command (ARCyber) and NET-COM support these missions by developing standard-ized IT function and process management plans based on established US Army policy, guidance, and proce-dures, and industry standard best practices. Source: The Army Network Operations Information Technology (IT) Service Desk Management Plan. V1 May 12th, 2012) Phone: 1-866-335-2769 E-mail: Web: Contact Us: Army Enterprise Service Desk The primary mission of the AESD is to provide the single point of contact for all LandWarNet IT service requests, issues, or inquiries. The AESD provides 24 x 7 x 365 support services to Army sites and functional organizations.

vice Operations utilized in the on-boarding process of new AESD customers AESD’s Quality and Communications Commitment Professional, Technical Customer Support, 24x7x365 Provide non-dispatched problem assistance and incident resolution via telephone, e-mail, web, or other online

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